Terms and Conditions
Billing
Client will be billed every seven days via the payment method provided during sign-up. Clients can make changes to their billing method, pause, or cancel their subscription via the client portal. Payment must be completed by the end of the delivery day before the delivery day they intend to start or resume their meals. i.e the Wednesday before the Sunday they wish to have meals for OR the Sunday before the Wednesday they wish to have meals for. If client’s payment method fails, client has a 24-hour period to update their payment method before their plan will be suspended.
Meal Plan Change Requests
Meal Plans are a constant operation from menu making to shopping, prepping, cooking, and delivering the food. This is why we require changes to be made by the end of the delivery day BEFORE the delivery day the intended change is to go into effect. For example: to make a change for a Sunday delivery, client must notify our team via written communication by the end of day Wednesday before the Sunday delivery. Or if a client wants to make a change for a Wednesday delivery, client must notify our team via written communication by the end of day Sunday before the Wednesday when the change will go into effect. If a client fails to notify the company by this deadline, the company is not responsible for refunding or making any billing adjustments, though we always aim to be as accommodating as possible.
Delivery Bags
Clients are responsible for returning their delivery bags upon the following delivery. If client will not be present to accept the delivery, client must leave the bag in a safe spot for delivery driver to collect and communicate that with the driver. Each client will have a 4 bag allowance to provide some flexibility on returning these bags. If 4 bags go out and we haven’t gotten any back, client’s card will be charged a one-time $30 fee, + $10 per bag that isn’t returned beyond that.
